Terms of Service

By downloading, installing, accessing, or using any application or service provided by SpotnHop Mobility Inc. ("SpotnHop"), including the SpotnHop Customer App, SpotnHop Chauffeur App, SpotnHop Host App, or spotnhop.com, you expressly agree to be bound by these Terms of Service.

SpotnHop operates an institutional technology platform. SpotnHop does not itself directly own all vehicles or employ all drivers as common-carrier transportation employees; rather, SpotnHop orchestrates verified independent fleet hosts who supply vehicles and certified protocol chauffeurs who provide operating services under unified platform safety, telemetry, and hospitality standards.

The SpotnHop platform enforces clear contractual boundaries between its three ecosystem participants:

• Fleet Hosts: Commercial and private asset owners who make verified luxury vehicles available for dispatch, receiving passive yield based on active trip mileage and duration.
• Protocol Chauffeurs: Vetted, certified professional drivers assigned to operate host vehicles, free from vehicle acquisition debt, bound by strict non-disclosure and executive protocol agreements.
• Executive Guests & Rentees: Discerning individuals or corporate entities who contract for chauffeured transfers, hourly charters, or vetted vehicle rentals.

SpotnHop offers three primary booking modalities:

All fares are quoted strictly in Nigerian Naira (NGN).

• Guaranteed Upfront Pricing: The quote displayed at checkout is final, covering base fare, fuel, chauffeur allowance, and standard platform booking fees, barring passenger route modifications.
• Security Pre-Authorizations: Self-drive luxury rentals or extended multi-day charters require a pre-authorization hold on a valid credit card. The hold is not a charge and is automatically released within 48 to 72 hours following post-trip telemetry condition clearance.
• Tolls & Parking: Highway tolls and airport terminal parking surcharges are billed at actual cost.

Because SpotnHop coordinates dedicated luxury assets and certified protocol chauffeurs, the following cancellation policies strictly apply:

The In-Ride VIP Concierge service allows passengers to order artisan food, beverages, and luxury amenities. All concierge orders must be confirmed at least two (2) hours prior to departure to ensure procurement and rear-console staging.

Concierge orders are non-refundable once dispatched to our preparation hub. Passengers are responsible for informing SpotnHop of any dietary restrictions or food allergies prior to order confirmation.

Fleet Hosts listing vehicles on the SpotnHop platform covenant and warrant that:

• The vehicle is clean, titled, free of encumbrances, and no older than four (4) model years.
• The vehicle is covered by comprehensive commercial vehicle insurance covering chauffeur-driven operations.
• The vehicle has passed SpotnHop's 150-point physical roadworthiness inspection and has an active CAN-bus/GPS telemetry unit installed.
• The host will maintain all manufacturer-scheduled mechanical service intervals. SpotnHop reserves the right to unlist any asset failing periodic digital condition audits.

Every chauffeur on SpotnHop must maintain active protocol certification, pass mandatory psychometric and criminal background evaluations, and adhere to our zero-tolerance policy regarding alcohol, narcotics, or distracted driving.

All chauffeurs execute comprehensive Non-Disclosure Agreements (NDAs). Chauffeurs are strictly prohibited from divulging passenger identities, pickup/destination venues, conversations overheard inside the cabin, or taking unauthorized photographs of passengers or property.

SpotnHop vehicles are premium executive environments. Passengers agree to treat vehicles and protocol chauffeurs with respect:

• Strict No Smoking / No Vaping: Smoking of tobacco, cannabis, or e-cigarettes inside vehicles is strictly prohibited. Violation results in an automatic ₦250,000 professional detailing and ozone deodorization fee.
• Soiling & Interior Spills: Excessive interior soiling or liquid spills requiring professional upholstery cleaning will be billed to the booking credit card at cost.
• Luggage Capacity: Luggage must fit safely inside the designated trunk/cargo area. Chauffeurs reserve the right to decline baggage that obstructs driving visibility or threatens cabin leather upholstery.

All SpotnHop vehicles are equipped with real-time encrypted telemetry hardware. This telemetry monitors vehicle position, speed, route adherence, collision impact triggers, and mechanical diagnostics.

Telemetry data is used exclusively to ensure passenger safety, verify mileage adherence for host compensation, and provide immediate coordinates to emergency response teams in the event of an incident.

To the maximum extent permitted by applicable law, SpotnHop Mobility Inc., its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost data, personal injury, or property damage arising out of or in connection with your use of the platform.

In no event shall SpotnHop's total aggregate liability to you exceed the total amount paid by you for the specific booking or service giving rise to the claim.

These Terms of Service are governed by and construed in accordance with the substantive laws of the Federal Republic of Nigeria, without regard to conflict of law principles.

Any dispute, controversy, or claim arising out of or relating to these Terms shall be resolved by mutual amicable consultation. If unresolved within thirty (30) days, the dispute shall be referred to and finally resolved by binding arbitration under the Arbitration Rules of the Lagos Regional Centre for International Commercial Arbitration (LRCICA), Lagos, Nigeria.